November 14-15, Amsterdam, The Netherlands

ICEM SUMMIT

International Customer Experience Management Summit

Conference Starts in:

ICEM Summit Amsterdam 2019

INTERNATIONAL CUSTOMER EXPERIENCE MANAGEMENT SUMMIT AMSTERDAM NETHERLANDS

Why Attend ICEM Summit Amsterdam 2019?

The world is changing at an ever faster pace. New technologies, new fast moving competitors and increasing customer expectations are all putting huge strains on organisations and the sustainability of old business models. The importance of cultivating and sustaining trusted customer relationships that deliver mutual value has never been greater. This is a call to action to listen differently, think differently and act differently so our organisations can deliver valued experiences that truly make a difference to customers and in doing so open up the possibility for our companies to prosper. Join us to hear the latest insights and case studies from organisations that are at the leading edge of transforming the way they engage with their customers and deliver a compelling, differentiating customer experience.

Key Insights | DAY I

  • The future of CX in Banking, Financial Services & Insurance, Telecom according to research
  • What next for Customer Experience?
  • Upgrading your Customer Experience: A cross industry perspective
  • Creating Value Through Transforming Customer Journeys
  • Customer Advocacy and Redesigning Customer Journeys
  • How to Design an Effective Customer Journey Map to Personalize CX For Businesses
  • Synthesizing data from multiple touch points to re-engineer the customer journey
  • Engaging with today’s Digital Customer to be the disruptor not the disrupted
  • Customer Experience in the AI first world
  • Digital humans are the future of engagement

Key Insights | DAY II

  • How to deliver seamless Omni Channel Customer Experience on a Global Scale
  • Measure what, understand how – the CX complexity in omnichannel world
  • Driving an Omni-Channel Experience
  • The Basic Human Needs System as grounded methodology for Customer and Employees Experience Design
  • End-to-End Customer Experience Design as the backbone for a successful business strategy
  • People Management | Forget technology, it’s all about people
  • Fostering motivation amongst the customer service agents
  • The Ideal Customer Experience & Organizational Culture
  • Commercial excellence via Customer Centricity
  • Customer Centric Culture Change in Practice

ICEM Summit Amsterdam is designed for

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:

 

Customer Experience Management | Digital Care | Information Technology | Product Management | Client relationship Development | Customer Life Cycle Strategies | CRM & Omni Channel Management | Customer Care & Service Quality Retention & Loyalty Programs | Customer Insight & Satisfaction | Enterprises Feedback Management | Channel & Multichannel Management | Process Excellence | Social Media & Brand Management | Marketing & sales.

Conference Benefits

Highlighted benefits our attendants value most

Extensive workshops, 20+ Key Note Speaker Sessions
Best Practices, Round Table Discussions Demos
Product Demonstrations, More than 15 Case Studies
Networking Breaks, Benchmarking Opportunities, One-to-one interactions
Social Events and Cocktail Reception Post Conference site tours

Conference Schedule

ICEM SUMMIT AMSTERDAM 2019 schedule of keynotes, sessions & workshops

08:30AM - 09:00AM
Registration open
Grab a cup of coffee, your badge and conference material
09:00AM - 09:30AM
Opening Remarks by Chair
Introductions - know your peers before we start
9:30AM - 11:00AM
Keynotes
Keynotes, case studies & presentations
11:00AM - 11:30AM
Morning networking break
Coffee, tea, fresh juices, bakery delights & fruits will be served
11:30AM - 12:30AM
Keynotes
Keynotes, case studies & presentations
12:30PM - 01:15PM
Roundtable
Roundtable Brainstorming session
01:15PM - 02:00PM
Lunch Break
Premium buffet lunch with coffee and drinks
02:00PM - 03:30PM
Keynotes
Keynotes, case studies & presentations
03:30PM - 04:00PM
Afternoon networking break
Coffee, tea, fresh juices, bakery delights & fruits will be served
04:00PM - 05:00PM
Keynotes
Keynotes, case studies & presentations
05:00PM - 05:30PM
Interactive discussion panel
Panel of 4 industry experts will take this Q & A session
05:30PM - 06:00PM
Closing ceremony
Daily wrap up session and Closing remarks
06:00PM - 07:00PM
Cocktail Reception
Registration required
08:30AM - 09:00AM
Registration open
Grab a cup of coffee, your badge and conference material
09:00AM - 09:30AM
Opening Remarks by Chair
Quick review of Day 1
9:30AM - 11:00AM
Keynotes
Keynotes, case studies & presentations
11:00AM - 11:30AM
Morning networking break
Coffee, tea, fresh juices, bakery delights & fruits will be served
11:30AM - 12:30AM
Keynotes
Keynotes, case studies & presentations
12:30PM - 01:15PM
Roundtable
Roundtable Brainstorming session
01:15PM - 02:00PM
Lunch Break
Premium buffet lunch with coffee and drinks
02:00PM - 03:30PM
Keynotes
Keynotes, case studies & presentations
03:30PM - 04:00PM
Afternoon networking break
Coffee, tea, fresh juices, bakery delights & fruits will be served
04:00PM - 05:00PM
Keynotes
Keynotes, case studies & presentations
05:00PM - 05:30PM
Interactive discussion panel
Panel of 4 industry experts will take this Q & A session
05:30PM - 06:00PM
Closing ceremony
Daily wrap up session and Closing remarks

Keynote Speakers

Well known industry leaders and emerging talents. Coming soon

Register to ICEM SUMMIT AMSTERDAM 2019 now

Lock in the lowest price for ICEM SUMMIT AMSTERDAM 2019. Register now and we’ll contact you with more details

What people will tell you about our conference

  • Very good meeting with overall very relevant topics for the Customer Experience. Good opportunity to discuss, share experience and get connected.

    VP Customer Experience, Telefonica Germany
  • Many insights and important topics. Good venue, well organised.

    Director Omni Channel Management, Telecom
  • All speakers were very good, interesting discussions, interesting topics, perfect!

    Head of Customer Interactions & Channels, ING Bank
  • Great event, nice friendly staff from BINA. Useful agenda, interesting format, significant contacts within participants and speakers. Unchangeable Experience!

    Director Customer Care, Barclays
  • One of the best annual event to attend, from last five years we are part of it. Well done team ECI, keep it up.

    Customer Experience Manager, Azercell

Conference Tickets

Flexible pricing with no surprises

Basic Pass

  • Conference pass
  • Business Lunch
  • Tea, coffee & snacks
  • Cocktail reception
Get Ticket
Hot!

Gold Pass

  • Conference pass
  • Accommodation
  • Business Lunch
  • Tea, coffee & snacks
  • Cocktail reception
Get Ticket

Premium Pass

  • Premium Pass (Top)
  • Conference Pass (X2)
  • Accommodation (X2)
  • Business Lunch
  • Tea, coffee & snacks
  • Cocktail reception
Get Ticket

Need additional pricing info? Get in touch for custom and high-volume pricing.

Interested in becoming a sponsor?

If your company is interested in sponsoring ICEM Summit Amsterdam 2019, we’d love to hear from you. Send us a quick email and we’ll get right back to you with some more information and our sponsorship brochure

Conference Venue

Location that you'll be looking for.

Stay downtown in the city of canals at the 4-star Radisson Blu Hotel. Located in the De Wallen area of Amsterdam, our central hotel offers a unique base for exploring this modern metropolis with all its tangible cultural heritage. The historic buildings and monuments of Dam Square are practically on our doorstep, and the famed Van Gogh Museum and Anne Frank House are both within walking distance. If you’re traveling for business, you’ll find convenient access to public transport, and the RAI Convention Center is only 4 km away.

Get Directions:

Enter Destination From input field below to get directions to our event location

Destination From

Destination To

Venue

Radisson Blu Hotel

Radisson Blu Hotel Rusland 17, 1012 CK Amsterdam Netherlands

Phone: +31 20 6231231

Location & Arrival

Check all the transportation details on hotel’s website – click here.

Why Amsterdam

Amsterdam is an ideal conference destination, it is well connected to rest of the world, connect 300 destinations with direct flights. Technology plays a serious role in modern events too, so whether you wish to video conference with colleagues in Tokyo, New York or Buenos Aires, we’ve got you covered.

Amsterdam’s digital connectivity is amongst the best in the world. There’s a lot to experience for locals and visitors, too: Amsterdam is packed with cultural, historical and architectural delights from museums and attractions to restaurants, cafés, shopping and nightlife.

The city’s cultural scene is bustling, ensuring visitors can have both a memorable meeting and great experiences after business hours. And transport is straight-forward and convenient, whether it’s by taxi, train, tram, metro, bus, ferry, bike or on foot, so journeys are short, pleasant and enlightening for guests from the Netherlands or beyond.

Partners/Sponsors

A huge thanks to all our amazing partners. We couldn’t have a conference without you!

Contact us for details

Gabriel Lee Mur

Senior Conference Manager
BINA CONF
KP Morgan Group Europe
E-mail: icem@kp-morgan.com

Join Our Community

Feel free to reach out to us via our social profiles